Frequently asked questions
Can I Cancel My Order?
With Londbuy, you can easily cancel your order directly from your confirmation email within one hour. Just scroll down to the “You’ve changed your mind?” section.
If more than 60 minutes have passed, don’t worry! Simply email us at contact@londbuy.com, and we’ll be happy to assist you with an alternative solution.
What Should I Do If I Receive the Wrong Product?
We’re really sorry if you’ve received the wrong product! Please get in touch with us at contact@londbuy.com, and we’ll make sure to send you the correct product as soon as possible.
I Just Placed an Order, When Will It Ship?
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. Once your order ships, you’ll receive a notification with tracking details.
Can I Return My Product?
We’re sorry to hear that your Londbuy products didn’t meet your expectations. Please email us at contact@londbuy.com with your order number and details about the product, and our friendly customer service team will guide you through the exchange or return process.
Be sure to review our Refund Policy for more details.
How Long Is the Shipping Time?
Average Transit Times: 5 to 8 business days
Please note, shipping times may vary due to circumstances beyond our control, like natural disasters, holidays, or weather conditions. While most orders arrive on time, delays occasionally happen. Please note that shipping delays are handled by the carrier, so we cannot guarantee exact delivery dates.
I Have a Question That Wasn’t Answered, Can You Please Help?
If you have any questions that weren’t covered here, don’t hesitate to reach out! You can contact us at contact@londbuy.com, and we’ll be happy to assist you.